Returns Policy

Due to the nature of alcoholic beverages and related consumable products, returns are generally limited and subject to review.

A return request may be considered where:

• the wrong item was delivered
• the product delivered is materially damaged at the point of delivery
• the item has a verified quality issue at the time of receipt
• there is another confirmed fulfillment error attributable to MyBooze or its fulfillment process

To support a return request:

• the issue should be reported as soon as reasonably possible after delivery
• the product should remain unused where applicable
• original packaging and proof of order may be required
• photo or video evidence may be requested

Returns will not normally be accepted for:

• change of mind
• products already opened, consumed, or tampered with
• issues reported after unreasonable delay
• customer handling, storage, or misuse after delivery

Approved returns may lead to replacement, store credit, partial refund, or full refund depending on the circumstances.